Refund Policy

At ULTRA 8K OTT, we are committed to delivering a premium streaming experience. Please read our refund policy carefully before purchasing any subscription.

1. Refund Eligibility

Refunds may be granted only under the following conditions:

• The service is not working due to technical issues from our side.
• The issue cannot be resolved within a reasonable time.
• The request is made within 24 hours of purchase.

2. Non-Refundable Situations

• Incorrect device or app setup by the user.
• Slow internet connection or ISP-related issues.
• Change of mind after purchase.
• Partial usage of the subscription.

3. Refund Process

To request a refund, please contact our support team with your order details. Once your request is reviewed and approved, the refund will be processed within 5-10 business days.

4. Payment Method

Refunds will be issued using the original payment method whenever possible. Processing time may vary depending on your payment provider.

5. Contact Support